Our team introduced the first touch-screen patient registration
kiosks into health care in 1994. With over 20 year experience of
designing, implementing and enhancing these easy to use modules
into clinical environments, we can provide you and your
organization with the best designed and easiest to use kiosk
systems for reception. Our kiosks do not just register patients.
They have robust logic and enable patients to assist the
administration and clinicians to provide better care at a lower
cost. Our kiosk methodology will improve service to your
patients, reduce your staff workload, reduce administrative
error, improve the quality of care and quality of clinical
information, while applying your own rules to navigate patients
actively to the correct provider in your facilities in
real-time. All of this occurs automatically. In our studies,
over 80% of patients preferred to use the kiosk then tie up a
receptionist. Double the number of patients provided email and
text consents at our kiosks compared to in person registration
in the same facilities. Kiosks allow your staff and clinicians
more time for care, for inter-personal communication, and the
many other activities they need to stay on top of to make your
facilities successful. Our kiosks can be used by both publicly
insured patients and privately insured patients, and incorporate
messaging to ensure patient triage histories are completed
before the patient sees the doctor.
Even for those doctors who are adamant that they would like to remain paper-based, our kiosk supports the front office staff and significantly reduces their workload, while generating the day sheet or progress notes page for the paper chart.
Allow your patients to book appointments, update their
information, and monitor the status of their test results 24/7.
Our portals allow you differentiate between your regular ongoing
patients and those that are itinerant; between those with
private insurance and those with government insurance.
Trusted patients can also monitor their home BP, Blood Sugars,
height and weight between visits with our user friendly design.
You can decide how much of a chart the patients should have
direct access to view, and for which group of patients.
Likewise, you can decide which patients should be able to book
In 1998 we introduced Canada's first real-time wait time system
for urgent care and same-day walk-ins. Use this tool in your own
office to communicate at a glance with patients who want to see
who is on duty, how long the wait will be and what services are
or are not provided. This not only cuts down on low-value phone
calls, but replaces them with more rich and useful information
to patients that they can use and that they appreciate you
Would you like your patients to check-in from home? Know if your
clinicians are running late? We provide white-labelled Apps for
many specific applications, where you want to provide that 'mint
on the pillow' level of service excellence to your patients.
Canadian Health Systems is fully integrated with the most
advanced patient survey automation and pre-visit triage platform
in North America. The Stethoscope program by Insig Corp.
provides the ability for all patients to participate in their
care, by completing pre-visit questionnaires in any language.
The information is then converted and translated into an
editable chart note or specialist's letter format, so that
during the visit, the focus is on the patient, and the charting
time is cut by between 60-80% depending on the specialty. The
system has the capacity to fully update the different sections
of the CPP, flag screening activities, obtain consents and
signatures, capture photos of lesions and more.....straight into
the chart for the visit and final edit. The final edit can be
done by stylus, by keyboard, or by voice-to-text, (without the
need for a Dragon license). This platform is entirely
configurable by each practitioner within a group to reflect
their own tastes regarding how much and what type of information
they would like the patient to provide. Likewise, the output is
configurable, so that the editable note or letter matches the
practitioner's existing style of writing notes and letters.
Many practices and facilities wish they could do post-visit surveying, or capture accurate ratings and/or follow up from their patients. Our system provides this capability and more.
There are few greater efficiencies than dictating your notes.
Whether you have your own transcriptionist or want to access our
pool of trained professionals, EMRAdvantage provides direct
access from your SOAP note to dictate your notes. For doctors
who do not have a regular need for transcription, this on-demand
service is fully integrated into your EMRAdvantage system, and
available to use as needed. Our platform was designed to enable
those who have their own transcriptionist to continue using
their own service, no training required. Your transcriptionist
will find the workflow stunningly simple, with formatting done
automatically for them.
If you worry that transcription costs money, remember that your time is much more valuable than the transcriptionists, and therein lies a tremendous income boost for your practice. Compare your charting time across speech, typing and cursive: Normal speech flows at a rate of 160 words a minute and allows you to be fully mobile while documenting, typing flows at about 40 wpm, but limits your mobility creating additional time loss equal to about 10% of your day. Handwriting is slower than typing, approximately 30 wpm, but allows for mobility. For efficiency, the combination of jotting notes with your stylus and dictating the final note is very hard to surpass and saves clinicians over an hour a day, in an 7 hour day in terms of productivity. If your productivity is $250/hr, switching from typing to transcription not only provides more complete and readable notes, but will also earn you $50,000 in extra income a year with less effort.
The EMRAdvantage platform is optimized for voice-to-text
charting and updating of chart and CPP sections. Whether you use
Dragon or other off the shelf software, or would prefer to use
our embedded Stethoscope platform, you can do all your notes and
letters by voice.
Your practice may wish to provide virtual care, by video or
voice, to patients on an appointment basis, to improve access or
to introduce private pay services. Our Virtual Care is fully
integrated with the chart and the schedules, making it easy to
allow for these 'visits' to be done throughout the course of a
normal clinic. As volume builds, you can set aside specific
scheduler time for these activities, the choice is yours. Let
our knowledgeable staff show you how to set up your virtual
direct-to-patient practice, choose the appropriate case types,
and set up a schedule. It's that simple.
For many offices, the phone is a loud and expensive nuisance,
but it is also a vital service to patients. Our EMRAdvantage
customers can delegate their phone handling to our experienced
contact center staff at a fraction of the cost of providing it
from within your own office. This has the added benefit of
de-linking call answring hours from in-office hours. Your
patients can enjoy 7 days a week phone access, while saving your
practice or group significant amounts of money.
Likewise, you can outsource other administrative tasks to us, from consult handling, patient call backs, scanning etc. Freeing up your own staff to focus on preparing the patients for their visits. This has the additional benefit of ensuring that all activities are up to date at all times, reducing re-work and liability for your practice.
EMRAdvantage has the most robust reporting tools in the
industry. Easy to use, accurate, immediate queries, at no
additional cost. You can't manage what you can't measure, so we
have included reporting tools that most EMR's wouldn't realize
are critical to the profitable operation of your facilities or
enterprise. If you want to truly understand both your
clinical practice and your financial status, these reporting
tools will enable you to do so.
Many of our clients generate significant additional revenue by
participating in research. Even simple research can eclipse the
license fee paid very quickly, while contributing to a better
understanding of patient treatment outcomes. If you are
interested in research and research income, let us know. IQVIA,
the world's leading health research publisher chose our EMR as
the 'best EMR for Real World Outcome Research in Canada'.
Our EMRAdvantage platform has won numerous awards recognizing
its deep functional capability and ease of use. In 2016 we were
awarded the Microsoft IMPACT Award for Best Application Software
in Canada, across all industries, not just health care.
In 2017, we won 2nd place at the IMPACT Awards for Best IoT Software application.
We have also been awarded the F.W. Sheps Prize on 2 separate occasions for our patient engagement tools, by the College of Family Physicians of Canada at their annual FMF conference.
We have led the industry in innovation for 2 decades, from kiosks to apps, and the future is only looking more promising for the twin goals of enabling practitioners to provide better care, while reducing the actual workload on them and their staff in providing this care. This commitment is likely why we have the highest retention rate and the highest rating of all Ontario EMRs.